DuckDuckGo Customer Support

Get expert help for DuckDuckGo, including privacy-related issues, search settings, troubleshooting, and browser extensions.

What is DuckDuckGo?

DuckDuckGo is a privacy-focused search engine that doesn’t track your online activities. Unlike other search engines, DuckDuckGo emphasizes anonymity by not storing personal data or search history. It also offers a range of browser extensions and mobile apps that protect your privacy while browsing.

How to Get DuckDuckGo Customer Support

If you're facing issues with DuckDuckGo or have any questions about their products, there are several ways to get support:

Official Help Center: Visit the DuckDuckGo Help Center for self-service troubleshooting, guides, and FAQs.
Support Ticket: If you need personalized help, submit a support ticket through DuckDuckGo’s website.
Email Support: Contact DuckDuckGo support via email for assistance with more complex issues.
Community Forum: Join the DuckDuckGo community forum to connect with other users and get advice from DuckDuckGo experts.

Common Issues with DuckDuckGo

Here are some common issues users encounter and how to fix them:

Privacy Settings Not Working: Check your DuckDuckGo privacy settings to make sure you're blocking trackers properly. Also, ensure your browser or device settings align with DuckDuckGo’s privacy features.
Search Results Not Loading: If DuckDuckGo is not returning search results, check your internet connection and clear your browser cache.
Browser Extension Problems: If the DuckDuckGo browser extension isn’t working as expected, ensure it’s up-to-date and compatible with your browser version.

Note: If the troubleshooting steps don't resolve your issue, contact DuckDuckGo support for further assistance.

Frequently Asked Questions (FAQ)

How do I disable search history tracking on DuckDuckGo?

DuckDuckGo does not track your search history by default. However, you can ensure this setting is active by visiting your DuckDuckGo settings and verifying that search history is turned off.

Can I use DuckDuckGo in my mobile browser?

Yes, DuckDuckGo is fully functional in mobile browsers. You can also download the DuckDuckGo mobile app for a more seamless experience on iOS and Android.

How do I install DuckDuckGo’s browser extension?

To install the DuckDuckGo browser extension, go to your browser’s extension store (Chrome Web Store, Firefox Add-ons, etc.), search for DuckDuckGo, and click 'Add to Browser'.